Grid operators need efficient training tools to get the best return on investment from new IT solutions. New systems have a rich functionality that may not fully be utilized by users. The productivity gains can be met with eTrain, which is a flexible and user-friendly eLearning platform.
Challenge
It is critical for grid operators and telcos to implement efficient and flexible training tools to get the best return on investment from new IT solutions. New systems often have a rich functionality that is not fully utilized by users, whereby the productivity gains set by management might not be reached. Using only classical classroom training is difficult for large organizations due to practical reasons, as pulling large groups of employees out of operations is often not possible.
Solution
Training is done using modern eLearning tools that are available online for PC/Mac, tablets, and smartphones. The online platform is composed of text, videos, quizzes, and exercises. Online training can be done whenever the employee has time, either individually or in collaboration with other employees.
Advantages
Smallworld Nordic provides standard foundation courses for our products, both for users and administrators, as well as the ability for our customers to tailor-make training to fit the exact tasks and workflows.In combination with the online tools, on-site training and ‘tips & tricks’ workshops are often useful, as well as using the online platform for sharing knowledge on best practices, design guides etc.
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